Frequently asked questions

How does an online session work?

After booking you receive an e-mail with the payment details. Once the payment is confirmed, you receive a Google Meet link. At the agreed time you simply open the link — on a computer it works directly in the browser, on a phone through the Google Meet app.

How and when do I pay?

The session is paid in advance by bank transfer. You receive the transfer details in the e-mail after booking.

How do I cancel or move an appointment?

Cancelling is free. Use the link in the confirmation e-mail or call by phone. To move an appointment, cancel it and book a new one.

Is the information confidential?

Yes. Everything shared during the sessions is strictly confidential, in line with the ethical rules of the profession and data protection law.

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